Last updated: June 25, 2026
This Privacy Policy describes how RightLift (we, us, or our) collects, uses, discloses, and protects personal information through our website at rightlift.ca and in the course of providing elevator and accessibility lift consulting, assessments, and the coordination of installation, service, and maintenance. We are committed to handling personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
Information We Collect
Information you provide to us. When you submit a contact or assessment request form, or reach us by phone or email, we collect the information you choose to provide — typically your name, email address, telephone number, your mailing or property address, and any details you share about your elevator or accessibility lift needs.
Information collected automatically. When you visit our website, our servers and supporting services may automatically record technical information such as your IP address, browser type and settings, device information, referring pages, the pages you view, and the date and time of your visit. Some of this information is collected through cookies and similar technologies.
Cookies and Similar Technologies
We use cookies and similar technologies for two purposes:
- Necessary and functional — to operate the website, maintain security, and cache content for performance.
- Analytics and advertising — where enabled, to understand how visitors use the site and to measure the effectiveness of our advertising. We may use services such as Google Analytics and Google Ads for these purposes. When active, these services may set their own cookies and collect usage data under their own privacy policies.
You can control or delete cookies through your browser settings, and you can manage personalized Google advertising at adssettings.google.com.
How We Use Your Information
- To respond to your inquiries and provide quotes, assessments, and reports;
- To schedule, coordinate, and deliver the services you request;
- To communicate with you about your request or project;
- To operate, maintain, secure, and improve our website;
- To measure and improve the performance of our advertising; and
- To comply with our legal and regulatory obligations.
Consent
By providing your personal information through our website, by email, or by phone, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us using the details below. Withdrawing consent may limit our ability to provide certain services.
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service partners who carry out work on your behalf, including the TSSA-licensed technicians we partner with to perform installation and regulated repairs;
- Service providers and processors that support our operations, such as our website hosting provider, form and email delivery services, and analytics or advertising providers where used; and
- Authorities or other parties where required or permitted by law, or to protect our rights, property, or safety.
We share only the information reasonably necessary for these purposes and require our service providers to protect personal information consistent with this policy and applicable law.
Storage and International Transfers
Your personal information may be stored and processed in Canada and, through our service providers (for example, website hosting and Google services), in the United States or other countries. Where information is processed outside Canada, it may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, and government authorities.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to provide and support our services, and to meet legal, accounting, and business requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Safeguards
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Your Rights
Subject to legal and contractual limits, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, and withdraw your consent to our collection, use, or disclosure of your information. To exercise these rights, contact us using the information below. We may need to verify your identity before responding.
Complaints
If you have a concern about how we handle your personal information, please contact us first so we can address it. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Children’s Privacy
Our website is intended for a general audience and is not directed to children, and we do not knowingly collect personal information from children.
Links to Other Websites
Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their own privacy policies.
Google Ads API and Data Collection
We use the Google Ads API to create, manage, and measure online advertising campaigns that promote our elevator and accessibility lift services. Through this use, we may collect and process data related to our advertising campaigns, including campaign performance metrics, keyword data, and ad interaction data. This data is used solely to manage and improve our advertising efforts and is not used for any unrelated purpose.
Third-Party Data Sharing
In the course of managing our advertising, data is shared with Google through the Google Ads platform. Google processes this data in accordance with its own privacy practices, which you can review in the Google Privacy Policy. We do not sell, rent, or trade any personal information collected through our advertising activities to any other third parties.
Google API Services User Data Policy
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access Google API data only for the purposes described in this Privacy Policy, and we do not use this data for serving ads, including retargeting, personalized advertising, or interest-based advertising.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes take effect when posted.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our handling of your personal information, please contact:
RightLift
Attn: Privacy Contact
Phone: (289) 404-9569
Email: info@rightlift.ca